Frequently Asked Questions
Everything you need to know about your Dynamo Commercial equipment and orders.
What is the standard lead time for commercial equipment orders?
Most in-stock commercial fitness equipment ships within 5-7 business days. For custom-configured rigs or out-of-stock items, lead times typically range from 4 to 8 weeks depending on the manufacturing schedule.
Do you offer professional installation services for gyms?
Yes, Dynamo Commercial provides nationwide professional installation services. Our certified technicians will handle the assembly, safety testing, and floor anchoring of your equipment to ensure it meets commercial safety standards.
What kind of warranty comes with Dynamo Commercial products?
Our commercial-grade products feature a tiered warranty: a lifetime warranty on structural frames, 3 years on moving parts and electronics, and 1 year on wear items like upholstery and cables.
How are shipping costs calculated for heavy freight?
Shipping for heavy equipment is calculated based on total pallet weight and your delivery zone. We utilize LTL (Less Than Truckload) carriers and offer optional lift-gate services for facilities without a loading dock.
Do you provide financing options for business owners?
We offer several flexible financing and leasing programs designed for gym owners and corporate wellness centers. You can apply for a commercial lease directly at checkout or contact our sales team for custom terms.
What is your return policy for commercial-grade items?
Unopened and unused items can be returned within 30 days of delivery, subject to a 20% restocking fee. Due to the high cost of freight, the customer is responsible for return shipping arrangements and costs.